Welcome to our Lesson Scheduling and Cancellation Policies page. We believe that consistent attendance and timely cancellations are essential for maintaining a productive learning environment. Please read and familiarise yourself with the following rules to ensure a smooth experience with our lessons.
Ongoing Weekly Commitment:
Lessons are designed to be an ongoing weekly (or fortnightly) commitment. Regular attendance is crucial for progress and development. When you enrol in our lessons, we expect a commitment to attend on a consistent basis.
Payable for Absences:
Lessons not attended are still payable in full. Whether due to unforeseen circumstances, personal commitments, or any other reason, the reserved lesson slot is allocated to you, and the tutor dedicates their time for your benefit.
Rescheduling with Notice:
We understand that sometimes unavoidable situations may arise, making it necessary to reschedule a lesson. However, rescheduling may only be accommodated if we receive at least 48 hours' notice in advance via SMS at 0425218962. This allows us to adjust schedules accordingly and potentially offer the vacant slot to another student. All rescheduling is subject to teacher availability.
Changes with Advance Notice:
If you wish to change the day or time of your lesson, we kindly request that you provide us with at least 48 hours' notice via SMS at 0425218962. This allows us to make the necessary adjustments and find a suitable alternative for you if it is possible.
Full Charge for Unattended Lessons:
Failure to attend a scheduled lesson without proper notice will result in the full charge for that lesson. We commit our time and resources to prepare for your lessons, and the reserved slot could have been offered to another student if we were aware of the cancellation in advance.
Cancellations with Less Than 48 Hours' Notice:
Cancellations made with less than 48 hours' notice will be charged in full. Last-minute cancellations can disrupt the tutoring schedule and prevent other students from benefiting from the vacant slot.
Genuine Illness Exception:
The only exception to the 48 hour notice requirement is genuine illness. If you are genuinely unwell and unable to attend the lesson, please inform us before 7:30 am on the scheduled lesson day. In such cases, we will waive the cancellation fee.
Notice via SMS:
For all rescheduling, cancellations, or illness notifications, we require notice in writing via SMS to 0425218962. This ensures that we have a record of the communication and can respond promptly to your request.
Only 1 lesson per term for Home Studio Students may be canceled/rescheduled:
Cancellations/rescheduling is limited to one scheduled lesson per term unless a prior agreement has been negotiated. If a student cancels any other lessons for any reason (including illness) the following make up options will be offered:
1. The student may submit via WhatsApp a video performance of a song or technical work including a self analysis for the teacher’s assessment, whereupon a written critique will be supplied.
2. The student may attend a small group lesson/masterclass at a time nominated by the teacher.
3. The student will be supplied with a module of musicianship training to complete and submit for the teacher’s assessment.
4. In some circumstances the lesson could be conducted via zoom at the scheduled time/day.
All teacher cancelled lessons will be rescheduled if at all possible.
Cancellation of Ongoing Lesson Commitment:
If you are unable to continue with lessons for any reason we require 4 weeks notice of cessation in writing to virginiamstack@me.com . The 4 weeks notice period will be payable in full whether or not those lessons are attended.
We value your commitment to learning and appreciate your understanding of our Lesson Scheduling and Cancellation Policies. By adhering to these rules, we can maintain a productive and accommodating learning environment for all students.
Thank you for choosing us as your music and performance learning partner. If you have any questions or need further clarification, feel free to reach out to us via the contact information provided.
Happy learning!